At cazarshop, we strive to ensure your complete satisfaction with your online shopping experience. If, for any reason, you are not entirely pleased with your purchase, we have outlined our Return and Refund Policy to make the process as smooth as possible.
1. Returns
You may return any unused and unworn item within 30 days of delivery for a full refund or exchange. To initiate a return, please contact our Customer Service team at info@cazarshop.com with your order number and the reason for the return. Our team will guide you through the return process and provide you with a return authorization.
Please ensure that the item is in its original packaging, with all tags attached. Once we receive the returned item and verify its condition, we will process your refund or exchange promptly.
2. Refunds
Refunds will be issued in the same form of payment used for the original purchase. Please allow 5 business days for the refund to reflect on your account, as processing times may vary based on your financial institution.
3. Exchanges
If you wish to exchange your item for a different size, color, or design, please contact our Customer Service team. We will assist you in processing the exchange and ensuring that the replacement item is shipped to you promptly.
4. Defective or Incorrect Items
In the rare event that you receive a defective or incorrect item, please contact us immediately with in 24 hours and your order number and description of the issue. We will arrange for the return of the item at our expense and either provide a full refund or send a replacement, based on your preference.
5. Non-Returnable Items
Certain items, such as personalized or custom-designed t-shirts, may not be eligible for return unless they are defective or incorrect. Please check the product description and details carefully before placing your order.
6. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that your return reaches us.
Cazarshop reserves the right to amend this Return & Refund Policy at any time. Any changes will be posted on our website. If you have any questions or concerns regarding our policy, please contact our Customer Service team for assistance.
Thank you for choosing Cazarshop. We appreciate your business and aim to provide you with the best possible shopping experience.