Refund policy
Please read our Return & Refund policy carefully before a purchase
Returns
To be eligible for a return, your item must:
- Be used, and in its original condition
- Include all original packaging, accessories, manuals, and documentation
- Be accompanied by proof of purchase or your order number
- No show sign of misuse, damage, or modification
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Customer made or special order product
- Clearance, final sale or discontinued items
- Gift Cards
- Product that have been installed used modified or damaged after delivery
- Items returned without packaging
Damaged Defective or Incorrect Items
If your order arrives damaged, or you receive the wrong item, please contact us within 48 hours of delivery
- Your order details
- Detailed information about the problem
- Clear photo of the product packaging and shipping label
Return Shipping
- If the return is due to our error, CazarShop will cover the return shipping cost
- For return due to a change of mind or ordering the wrong product, the customer is responsible for return shipping costs unless otherwise stated.
Refunds
After we receive and inspect your returned item, we will notify you of the approval status.
- Refunds will be issued to your original payment method.
- Processing typically takes 5 - 10 business days, depending on your payment provider or bank.
Exchanges
We gladly exchange products that are:
- Damaged during shipping
- Defective
- Incorrectly shipped
Order cancellations
Orders may be cancelled before they have been processed or shipped
Once an order has been shipped, it cannot be canceled and must follow the return procedure.
Contact Us
If you have any question about this Return & Refund Policy, please contact our customer support team
Email: info@cazarshop.com